Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you are unhappy with your purchase for any reason, you must contact us either by email info@loadedroasters.com.au or telephone (08) 6262 2587 within 30 days of purchase. If we are satisfied with your explanation, we will either issue you a refund or a replacement.

To be eligible for a return, your item/s must have been purchased from our online store or direct from our warehouse at Unit 3/2 Loch Street Nedlands, WA.